Refund Policy

How cancellations, technical problems and refund requests are handled.

1. Merchant of record

Pixsoma purchases are sold and processed by Lemon Squeezy as merchant of record. Lemon Squeezy handles payment collection, invoices, taxes, chargebacks and the technical processing of refunds. Its Buyer Terms also apply.

2. Requesting help or a refund

Please contact support@lingonami.com and include the order number, purchase email and a short description of the problem. You can also use the support or order-management link in the Lemon Squeezy receipt. Do not send a full payment-card number.

3. Technical problems and duplicate charges

We will work with you to resolve activation failures or material technical defects. We will support an appropriate refund where a duplicate charge occurred or where paid access cannot be delivered or used substantially as described and the problem cannot be resolved within a reasonable time. Final payment reversal is processed by Lemon Squeezy.

4. Subscriptions and the 7-Day Pass

Cancelling Pro prevents the next annual renewal but does not automatically refund the current paid period. The 7-Day Pass does not renew and expires automatically. A forgotten cancellation alone does not guarantee a refund, but you may still contact us promptly so the individual circumstances can be reviewed.

5. Statutory rights

Mandatory consumer rights, including any applicable right of withdrawal and remedies for defective digital products, remain unaffected. Where the law permits, the checkout may ask for express consent to begin digital performance immediately and acknowledgement that the withdrawal right may expire once performance begins.

6. Abuse prevention

Refunds may be refused where there is evidence of fraud, chargeback abuse, repeated misuse or deliberate circumvention of license restrictions, subject always to mandatory law and Lemon Squeezy's buyer terms.

Last updated: 14 July 2026